Quality Policy
AMY is committed to providing our clients with high-quality certification services, and to upholding the highest standards of professionalism, impartiality, and competence.
Our quality policy is based on the following principles.
- We will ensure that our certification services are designed to meet the needs and expectations of our clients, and that they are delivered in a timely, efficient,and cost-effective manner.
- We will ensure that our certification services are based on the latest industry standards and best practices, and that they are designed to promote continual improvement.
- We will ensure that our personnel are competent, impartial, and committed to upholding the highest standards of professionalism and ethical behavior.
- We will ensure that our certification services are supported by robust and effective processes and procedures, designed to ensure the consistency and
reliability of our certification activities. - We will ensure that our certification services are subject to ongoing monitoring and review, to ensure that they remain valid and reliable over time.
- We will ensure that our certification services are communicated effectively to all relevant parties, including our clients, our personnel, and our accreditation bodies.
- AMY is committed to upholding the highest standards of certification service delivery, and to ensuring the ongoing effectiveness of our quality management system.
Privacy Policy
AMY is committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, and protect your personal information.
- Information Collection: We collect personal information from you when you submit an application for certification, request information, or contact us. This information may include your name, email address, phone number, and other relevant information.
- Information Use: We use your personal information to provide you with certification services, respond to your inquiries, and communicate with you regarding the certification process.
- Information Protection: We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure.
- Information Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.
- Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
Terms and Conditions
Welcome to AMY website. By using our website, you agree to comply with and be bound by the following terms and conditions:
- Use of Content: The content on our website is for general information purposes only and is subject to change without notice. We reserve the right to modify or remove content without prior notice.
- Intellectual Property: The content on our website is protected by intellectual property laws and may not be reproduced, distributed, or transmitted without our prior written consent.
- Limitation of Liability: We are not responsible for any damages or losses resulting from the use of our website.
- Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or accuracy of these websites.
- Governing Law: These terms and conditions are governed by the laws of the jurisdiction in which AMY is located.
Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time without prior notice.
Personnel Policy
AMY is committed to ensuring that our personnel are competent, impartial, and free from any conflicts of interest that may affect their judgment.
Our personnel policy is based on the following principles.
- We will ensure that all personnel involved in the certification process are competent, and have the necessary knowledge, skills, and experience to perform their duties effectively.
- We will ensure that all personnel involved in the certification process are impartial, and are free from any conflicts of interest that may affect their judgment.
- We will provide ongoing training and development opportunities for our personnel, to ensure that they remain competent and up-to-date with the latest developments in their field.
- We will ensure that all personnel involved in the certification process are aware of their obligations to maintain confidentiality, and that they understand the importance of protecting sensitive information.
- We will ensure that all personnel involved in the certification process are aware of our policies and procedures, and that they understand their roles and responsibilities in the certification process.
- We will regularly review and evaluate the performance of our personnel, and will take appropriate measures to address any issues or areas for improvement.
- AMY is committed to upholding the highest standards of personnel competence and impartiality, and to providing our clients with the highest quality certification services.
Impartiality Policy
AMY is committed to maintaining impartiality in all our certification activities. We recognize the importance of impartiality in ensuring confidence in our certification services and in maintaining the integrity of the certification process.
Our impartiality policy is based on the following principles.
- We will provide certification services in an impartial manner, without discrimination or undue influence.
- We will ensure that our personnel are competent, impartial, and free from any conflicts of interest that may affect their judgment.
- We will identify and manage any potential conflicts of interest that may arise in relation to our certification activities.
- We will ensure that our certification decisions are based solely on objective evidence, and that all decisions are made in accordance with our certification procedures.
- We will maintain open and transparent communication with our clients, stakeholders, and accreditation bodies to ensure that our certification activities are conducted in an impartial manner.
- We will regularly review and update our impartiality policy and procedures to ensure that they remain effective and relevant.
- AMY is committed to upholding the highest standards of impartiality in all of our certification activities. We will take all necessary measures to ensure that our certification services are conducted in an impartial manner, and that the integrity of the certification process is maintained at all times.
Confidentiality Policy
AMY is committed to maintaining the confidentiality of all information obtained during the certification process. We recognize the importance of confidentiality in ensuring the trust and confidence of our clients and stakeholders.
Our confidentiality policy is based on the following principles.
- We will maintain the confidentiality of all information obtained during the certification process, including client information, certification records, and other sensitive information.
- We will ensure that all personnel involved in the certification process are aware of their obligations to maintain confidentiality, and that they understand the importance of protecting sensitive information.
- We will protect sensitive information from unauthorized access, use, or disclosure, and will take all necessary measures to safeguard the confidentiality of such information.
- We will only disclose information to authorized parties, such as accreditation bodies or regulatory authorities, as required by law or as necessary to facilitate the certification process.
- We will ensure that all subcontractors or third-party service providers involved in the certification process are contractually bound to maintain the confidentiality of all information obtained during the certification process.
- We will regularly review and update our confidentiality policy and procedures to ensure that they remain effective and relevant.
- AMY is committed to upholding the highest standards of confidentiality in all of our certification activities. We will take all necessary measures to ensure that sensitive information obtained during the certification process is protected from unauthorized access, use, or disclosure.
Certification Decision Policy
AMY is committed to making certification decisions in an objective and impartial manner, based on the results of our certification activities.
Our certification decision policy is based on the following principles.
- We will make certification decisions based on objective evidence of conformity to the relevant standard or scheme requirements.
- We will ensure that our certification decisions are free from any undue influence or pressure, and that they are based solely on the results of our certification activities.
- We will ensure that our certification decisions are made by personnel who are competent and impartial, and who have no conflicts of interest that may affect their judgment.
- We will ensure that our certification decisions are communicated clearly and accurately to the client, and that they include any conditions or limitations that may apply.
- We will ensure that our certification decisions are reviewed and approved by appropriate personnel, in accordance with our certification procedures.
- We will ensure that our certification decisions are subject to ongoing monitoring and review, to ensure that they remain valid and reliable over time.
- AMY is committed to upholding the highest standards of certification decision-making, and to ensuring that our certification decisions are based on objective evidence and made in an impartial and competent manner.
Management Systems’ Policy
AMY is committed to providing our clients with high-quality certification services, and to upholding the highest standards of professionalism, impartiality, and competence.
Our management system policy is based on the following principles.
- We will establish, implement, and maintain a management system that is designed to ensure the effective and efficient delivery of our certification services.
- We will ensure that our management system is based on the principles of risk-based thinking, and that it is designed to identify and manage risks and opportunities that may affect the delivery of our certification services.
- We will ensure that our management system is designed to promote continual improvement, and that it is regularly reviewed and updated to ensure its ongoing effectiveness.
- We will ensure that our management system is designed to meet the requirements of ISO/IEC 17021-1:2015 and/or ISO/IEC 17065:2012, as applicable, and that it is regularly audited to ensure compliance with these standards.
- We will ensure that our management system is supported by competent and impartial personnel, who are committed to upholding the highest standards of professionalism and ethical behavior.
- We will ensure that our management system is communicated effectively to all relevant parties, including our clients, our personnel, and our accreditation bodies.
- AMY is committed to upholding the highest standards of certification service delivery, and to ensuring the ongoing effectiveness of our management system.
Complaints and Appeals Policy
AMY is committed to providing our clients with high-quality certification services. We recognize that complaints and appeals may arise from time to time, and we are committed to addressing these concerns in a fair and timely manner.
Our complaints and appeals policy are based on the following principles.
- We will provide a clear and accessible process for receiving and handling complaints and appeals.
- We will acknowledge receipt of all complaints and appeals in a timely manner, and will provide a response within a reasonable timeframe.
- We will investigate all complaints and appeals thoroughly and impartially, and will take appropriate action to address any issues identified.
- We will maintain records of all complaints and appeals received, and will use this information to identify opportunities for improvement.
- We will ensure that our clients are informed of their right to submit complaints and appeals, and that they understand the process for doing so.
- We will ensure that our complaints and appeals process is transparent, and that all parties involved are treated with respect and professionalism.
- AMY is committed to upholding the highest standards of customer service, and to addressing any concerns or issues that may arise during the certification process. We encourage our clients to provide feedback on our services, and we will take all necessary measures to address any concerns or issues raised.
